Frequently Asked Questions
General Questions
What cities does Nido operate in?
We currently offer curated stays in Mexico City, Guadalajara, and Buenos Aires—and we’re expanding.
Can I book directly with Nido instead of through Airbnb or other platforms?
Yes. Booking directly gives you better rates, flexible terms, and direct access to our team.
Is Nido a hotel or an apartment?
We’re a curated network of branded apartments with hotel-level services.
Do all stays include security and customer service?
Yes. Every location is supported by 24/7 customer service and on-site or nearby staff.
Can I speak with someone before booking?
Absolutely. Contact our team through WhatsApp or our contact page.
Are your properties smoke-free?
Yes, all of our units are non-smoking.
How can I reach you during my stay?
You’ll receive contact information via email and WhatsApp, available 24/7.
Vacational Rentals
What’s included in my stay?
All stays include Wi-Fi, weekly housekeeping, toiletries, towels, and 24/7 support.
How do I check in and get the lock code?
You'll receive check-in instructions and your lock code 24 hours before your arrival.
Can I request early check-in or late check-out?
Yes, depending on availability. Please contact us in advance.
Are pets allowed?
Some properties are pet-friendly. Please check the listing or ask our team.
Is there daily housekeeping?
Cleaning is scheduled every week. Daily housekeeping can be arranged upon request.
How do I modify or cancel my reservation?
Contact our team directly for assistance with any changes.
What should I do in case of an emergency during my stay?
Emergency contact info is in your guest guide. Our team is also available 24/7 via WhatsApp.
Can I store my luggage after check-out?
In some cases, yes. Let us know in advance and we’ll do our best to help.
Do the apartments have air conditioning/heating?
Most do. Please refer to the property’s features or ask our team.
Is there parking available?
Select properties include parking. Ask us before booking.
Are the apartments child-friendly?
Let us know your needs—we’ll suggest the best options for families.
Corporate Housing
What’s included in a corporate stay?
Fully furnished units, high-speed Wi-Fi, utility costs, weekly cleaning, and dedicated support.
Can you accommodate long-term stays?
Yes. We specialize in 1+ month stays with tailored agreements.
Do you work with relocation companies and HR teams?
Yes. We coordinate directly with your team for smooth onboarding.
Can we request specific locations for our team?
Absolutely. Let us know your preferred area or city and we’ll find the best match.
Is there a minimum number of units for corporate bookings?
No. We work with solo travelers and large teams alike.
Do you offer custom invoicing or monthly reports?
Yes. We provide documentation adapted to finance and HR needs.
Can Nido customize the welcome or brand experience?
Upon request, we can help create branded welcome touches and onboarding material.
Do you offer discounts for volume bookings?
Yes. We offer corporate rates for recurring or multiple-unit stays.
Can we integrate Nido into our relocation platform or workflow?
We’re flexible—let us know your systems and we’ll coordinate accordingly.
Can we organize property tours before booking?
Yes. We can arrange virtual or in-person viewings.